What we take off your hands

Customer service

Inbound contact, on every channel, at the quality level you set.

We take your calls, your emails and your live chats. Our agents work inside your tools, follow your scripts and flag what is going wrong. First contact resolution is our main metric: it brings your costs down and satisfaction up at the same time.

• Inbound calls and overflow
• Customer service and after sales
• Tier one and tier two support
• Phone secretarial work and appointment setting
• Complaint handling
• Email and chat support

Sales development

Winning and keeping customers, on outbound calls and online.

List prospecting, qualification, appointment setting for your field sales, direct selling. We work in B2C as well as B2B, with teams who know the outcome is decided in the first ten seconds.

• Prospecting and list qualification
• Qualified appointment setting
• Telesales and subscriptions
• Upselling and cross selling
• Retention and loyalty
• Follow up and amicable collections

Back office and data

The invisible work that clogs up your internal teams.

Data entry, checking, database updates, case processing, reconciliations. These are low value tasks for you and high value tasks for us: we industrialise them with quality controls at every step.

• Data entry and enrichment
• Case handling and processing
• Accounting and admin support
• Surveys and market research
• Content moderation and monitoring
• Quality control and double entry

Digital marketing

The visible side of your brand, kept alive every day.

Running your social channels, answering comments and reviews, lead generation campaigns. Digital feeds the floor and the floor feeds digital: the objections heard on the phone become content.

• Community management
• Review moderation and online reputation
• Lead generation campaigns
• Email and follow up sequences
• Inbound lead qualification
• Performance reporting

Recruitment and training

Our own internal discipline, opened up to clients.

We recruit continuously in Antananarivo and Port Louis, so we know how to find people. We put that capability to work for clients building their own teams in the Indian Ocean.

• Sourcing and direct approach
• Screening and interviews
• Personality and skills testing
• Skills assessments
• Job and telephone technique training
• Supervisor coaching